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Customer Service

Shipping & Delivery

 

Our standard shipping method is via CANADA POST but we also ship with UPS and FedEx. If you have a shipping preference or would like us to use your account, please let us know.

Shipping & Handling charges, if any, will automatically be added to your total at check out, after you select your shipping preference from shipping options available for your area.

NOTE: Most orders are shipped next business day, but may take up to five business days from the date of receipt. Business days are Monday-Friday, excluding federal holidays within the United States and Canada. Please note that we cannot be responsible for damage occurring during shipping, however we will assist you in contacting the shipping agent.

Customs, Duty and Import Taxes

Canada
Items shipped to Canada are shipped from within Canada. You will not pay any duties on your order when shipped within Canada.

International Orders

We ship internationally, but it is impossible for us to be familiar with import laws for each country. Therefore we cannot be responsible for any customs or duty charges on international shipments. Charges (if any) are determined by customs officials once the shipment has arrived in the country. If you have questions or concerns about customs, please contact customs within your country to inquire as to regulations and costs.

Recycled Packaging In keeping with our mission to clean up the planet, we reuse boxes and packing materials that come into our store and use new boxes and mailing envelopes made of recycled material. Although we strive to use material that is 100% recycled, it is not always possible to obtain, in which case we use the highest recycled content available at the time of shipment.

Privacy & Security

 

Pueblito has a very simple privacy policy; we will never sell trade, rent, exchange or otherwise share your personal information with any other company. Pueblito collects the following information from customers that order from our site: name, shipping address, billing address, e-mail address and telephone number. This information is collected in order to fulfill orders. This information might also be used to send customers newsletters or emails about products and services offered on the site, information about fair trade, health or sustainability issues, but only if the customer requests such services. To be removed from the newsletter mailing list, you can easily change the setting from your account page.


Links to Other Web Sites

This site may contain links or references to other Web sites. We offer these links as a service to our customers but have no control over content once you leave our site and our privacy policy does not extend to such sites. We encourage you to read the privacy policy of every Web site you visit.


Changes to This Privacy Policy

If this Privacy Policy changes, the revised policy will be posted on this site. This Privacy Policy was last updated on August 29, 2016.


Security

Why Shopping at Pueblito is Safe

Pay pal take reasonable steps to protect your personally identifiable information as you transmit your information from your computer to their site and to protect such information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. Please read Pay Pal’s privacy Policy 

Returns & Replacements

 

Our Return Policy is Simple 

We want you to be happy with each and every purchase. Within 30 days of the date of the invoice or 14 days from receipt of the shipment whichever comes later, you may return any item you purchased from pueblito for a refund of applicable charges or store credit provided. All retail items returned for reasons other than warranty claims are subject to 10% re-stocking charge. 
Items are in original new condition with all materials, paperwork, and accessories intact.

Items that are abused, broken, used, washed or damaged may not be returned. Please note that gift box charges and shipping charges are not refundable.

If your order was shipped free of charge, the original shipping cost will be deducted from the refund

It is the responsibility of the buyer to communicate to the shipping company that the package is a return and reference the original waybill number. If any customs fees or taxes are charged to Pueblito, these will be deducted from the refund until refunded from the shipping company.

If you make a partial return on a wholesale order, any items you keep will be deducted from the refund at retail prices if the wholesale value of merchandise you keep is less than the wholesale minimum order amount ($250.00 USD).

Unfortunately we are not able to accept returns on custom or special orders.

Please inspect goods upon delivery. Any damaged or missing items should be reported to us immediately. All goods held by the customer for more than 14 days or 30 days past invoice, whichever is later, cannot be returned.

 

How to Return an Item :

 

Please contact us ahead of time, regarding your intention to return an item. Include your name, order number, order details and if you would prefer a refund or store credit. Return shipping cost is the responsibility of the buyer, for your protection we advise that you include insurance for the value of the item returned and a tracking number. We must be able to track your return in case of loss, we cannot refund lost returns. Please send returns to:

PUEBLITO
9251 Yonge Street Suite #8157
Richmond Hill, ONTARIO L4C 9T3 Canada

We will notify you via email of your refund once we have received and processed the returned item. We sincerely want you to be happy with the items you purchase at Pueblito each and every time. If you have any problems with your order, please dont hesitate to contact us.

Issuance of Credit

If you purchased check or money order, you will receive a check from Pueblito for the full applicable amount of the return by mail approximately 2-4 weeks after the returned product has been received. If you prefer a store credit you will be informed and store credit will be issued within 5 business days of receipt. 

 

Ordering

 

Online Ordering
(24 hours a day, 7 days a week) Ordering online is safe, easy and convenient. Once you have decided upon a product, add the items to the cart and then click on the "Chekout" then follow the steps.  


Telephone Orders
Call us at 1-888-326-5395  (Monday through Friday 10:00am to 5:00pm, Eastern time) : If you need assistance outside of the hours listed above, or are unable to speak to a representative, please leave a detailed message and we will return your call within 24 hours.


Fax Order
416-619-5403 (24 hours a day, 7 days a week)
Please include phone number, fax number and e-mail address on all faxes so that we can confirm receipt of your order. Please remember to add the appropriate shipping and handling and sales tax charges.


Mail Orders
To place your order by mail, include your completed order form with product numbers, styles and quantities. Also include a credit card number, personal check or money order payable to Pueblito for the total amount of charges including shipping and handling, oversize charges and sales tax if applicable.

Mail to
PUEBLITO 
9251 Yonge Street Suite #8157
Richmond Hill, ONTARIO L4C 9T3 Canada

 

Order Form
Please use our PDF order form for orders placed through the telephone, mail, or FAX.

 

Back Orders
In order to save on shipping costs and packaging we strive to ship complete orders, so if a particular item is temporarily out of stock your order may be delayed. If an order is delayed or if an item is out of stock, we will contact you to determine if you would like to wait for the item, cancel the backordered item or have it shipped separately.

Payment, Pricing & Promotions

 

Methods of Payment
We accept MasterCard and Visa credit cards, personal Checks, Money Orders and PayPal. Sorry, no CODs. If paying by personal check please allow three weeks for it to clear our bank, plus delivery time. All prices are in USD currency, please select your prefered currency from te drop down menu. If ordering online, you must pay by PayPal (Please note: you can pay with your credit card through PayPal). You do not need a Paypal account in order to process the payment.

SALES TAX
Provincial sales tax will be collected on all orders being shipped from Ontario to addresses in Ontario. If you will be required to pay sales tax, you will be alerted during the Checkout process before you actually submit the order.

Viewing Orders
By creating an account with our store, you will be able to move through the checkout process faster, store multiple shipping addresses, view and track your orders in your account and more.
Conditions of Use

Product Guarantee
Pueblito guarantees all goods against defects as a result of workmanship. Any naturally occurring inconsistencies are a result of hand woven material, natural dyes or due to the handcrafting of our unique products. We cannot be responsible for damage occurring during shipping. If there is visible damage to packaging we will help by contacting the shipping agent.


Product Detail
Please be aware that most of our products are either handmade or may be produced in a manner in which there can be variation in the products (such as the use of hand weaving and natural dyes). Due to the nature of our products slight variations will be naturally occurring.
Our products are very hard and durable, but they are not water resistant. Water will not destroy products, but prolonged exposure to water or sun may cause the colour to fade or the piece to damage or crack. Because it is a natural, organic material, we cannot guarantee its durability.
Products are described as accurately and appropriately as possible in order to ensure that a customer understands the product they are ordering. The descriptions, data, pictures, and information on our web site are intended to be accurate at time of upload to our site. All information is subject to change without notice. Photos are shown as a representation of the product only and may show optional features, colours, or variations that are not included.


Colours are represented as realistically as possible, but colour variations of product images or colour swatches are outside of our control because software, hardware and Internet connections can alter the appearance of colours.


Allergies or reactions
Some people may be allergic to certain materials used to make our jewellery. If you notice any adverse reaction to the jewelry - remove it immediately.
Signs of a reaction include itchiness, burning, swollen lymph nodes, blistering and lymph discharge. It is not reasonable for us to predict nor are we (Pueblito) liable for any allergic reaction you could have.
We (artisans, Pueblito, Pueblito distributor or retailers) accept no responsibility for any loss, injury or inconvenience sustained by any person resulting from purchasing, swallowing and/or wearing any of Pueblito’s products or materials.


Ingestion / Swallowing
None of the jewelry or materials are edible or meant to be swallowed or ingested. Please contact your nearest medical emergency facility in case of ingestion. We (artisans, Pueblito, Pueblito distributor or retailers) accept no responsibility for any loss, injury or inconvenience sustained by any person resulting from purchasing, swallowing and/or wearing any of Pueblito’s products or materials.


Do you have nickel allergies or sensitive ears?
Earrings can be shipped with nickel-free ear wires made out of surgical stainless steel. Please include this in the comments section when placing an order. Extra charges may apply.


Corrections
While we make every effort to ensure the accuracy of product and price information, errors do occasionally occur. We reserve the right to correct any errors or inaccuracies at any time. We apologize for any inconvenience this may cause

 

LIMITATION OF LIABILITY 

YOU EXPRESSLY UNDERSTAND AND AGREE THAT PUEBLITO SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF PUEBLITO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM: (i) THE USE OR THE INABILITY TO USE THE SERVICE; (ii) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH OR FROM THE SERVICE; (iii) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (iv) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SERVICE; OR (v) ANY OTHER MATTER RELATING TO THE SERVICE.

 

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